Witnessed incivility: consequences and moderating factors

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dc.contributor.authorEmegokwue, Tsemaye Patience
dc.contributor.authorUniversity of Lethbridge. Dhillon School of Business
dc.contributor.supervisorStuart-Edwards, Anastasia
dc.date.accessioned2024-07-12T17:01:46Z
dc.date.available2024-07-12T17:01:46Z
dc.date.issued2024
dc.degree.levelMasters
dc.description.abstractThis study examined the relationship between witnessed incivility and workplace outcomes (emotional exhaustion, organizational citizenship behavior, and work engagement) by drawing on the Conservation Resource Theory (COR) and the Job Demands-Resources Theory (JD-R Model). Furthermore, this study sheds light on mindfulness as a moderating factor and the impact of power distance on how witnessed incivility is perceived and interpreted. Data was collected using a time-lagged survey design. A total of 202 surveys were completed amongst workers and supervisors across various industries in Nigeria and Canada. Findings from the study revealed that there was a significant relationship between witnessed incivility and two workplace outcomes (emotional exhaustion and OCB-O). While power distance did not moderate the relationship between witnessed incivility and workplace outcomes, it was observed that country as a moderator, moderated the relationship between witnessed incivility and OCB-O for participants in Nigeria. Also, mindfulness moderated the relationship between witnessed incivility and emotional exhaustion. More studies are required for a broader insight into the witnessed incivility literature.
dc.embargoNo
dc.identifier.urihttps://hdl.handle.net/10133/6819
dc.language.isoen
dc.proquest.subject0621
dc.proquest.subject0385
dc.proquest.subject0454
dc.proquestyesYes
dc.publisherLethbridge, Alta. : University of Lethbridge, Dhillon School of Business
dc.publisher.facultyDhillon School of Business
dc.relation.ispartofseriesThesis (University of Lethbridge. Dhillon School of Business)
dc.subjectwitnessed incivility
dc.subjectorganizational citizenship behavior
dc.subjectemotional exhaustion
dc.subjectwork engagement
dc.subjectpower distance
dc.subjectmindfulness
dc.subject.lcshDissertations, Academic
dc.subject.lcshMindfulness (Psychology)
dc.subject.lcshWork environment--Cross-cultural studies
dc.subject.lcshWork environment--Canada--Psychological aspects
dc.subject.lcshWork environment--Nigeria--Psychological aspects
dc.subject.lcshWork environment--Social aspects--Canada
dc.subject.lcshWork environment--Social aspects--Nigeria
dc.subject.lcshOrganizational behavior--Cross cultural studies
dc.subject.lcshOrganizational behavior--Canada
dc.subject.lcshOrganizational behavior--Nigeria
dc.subject.lcshPsychology, Industrial
dc.subject.lcshBurn out (Psychology)
dc.subject.lcshBullying in the workplace
dc.subject.lcshCourtesy in the workplace
dc.subject.lcshInterpersonal conflict
dc.subject.lcshBystander effect
dc.subject.lcshEmployees--Mental health
dc.subject.lcshEmployees--Job stress
dc.subject.lcshEmployees--Attitudes
dc.subject.lcshEmployee morale
dc.titleWitnessed incivility: consequences and moderating factors
dc.typeThesis
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