Applying the IS success model to mobile banking apps

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dc.contributor.authorLi, Taoting
dc.contributor.supervisorDobing, Brian
dc.contributor.supervisorKelley, Helen
dc.date.accessioned2014-09-25T17:47:52Z
dc.date.available2014-09-25T17:47:52Z
dc.date.issued2014-09-25
dc.degree.levelMastersen_US
dc.degree.levelMasters
dc.description.abstractMobile banking applications (apps) are the latest technology to be offered by the retail banking sector. However, little research has been done to understand the adoption of this technology. Building on the DeLone and McLean IS Success Model, this study investigates the impacts of banking app quality (i.e., information quality, system quality, and service quality) on satisfaction, perceived innovativeness, and intention to continue using. System quality and information quality were found to be multidimensional structures with the user interface, response time, and security contributing significantly to system quality while understandability and completeness contributed significantly to information quality. The findings suggest that system quality significantly impacts perceived innovativeness while information quality significantly influences satisfaction. Both perceived innovativeness and user satisfaction significantly affect intention to continue using banking apps. Perceived innovativeness also has an indirect impact, through satisfaction, on intention to continue using.en_US
dc.identifier.urihttps://hdl.handle.net/10133/3495
dc.language.isoen_CAen_US
dc.proquest.subject0454en_US
dc.proquest.subject0770en_US
dc.proquest.subject0505en_US
dc.proquestyesYesen_US
dc.publisherLethbrige, Alta. : University of Lethbridge, Faculty of Management.
dc.publisher.facultyManagementen_US
dc.relation.ispartofseriesThesis (University of Lethbridge. Faculty of Management)
dc.subjectmobile banking applicationsen_US
dc.subjectbanking appsen_US
dc.subjectmobile appsen_US
dc.subjectinformation systems successen_US
dc.subjectsystem qualityen_US
dc.subjectinformation qualityen_US
dc.titleApplying the IS success model to mobile banking appsen_US
dc.typeThesisen_US
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