Grow Along with Me Project. Client Pathway Audit. Exploring Child Developmental Checkups and Follow-up Services Jan. 2008 – Sept. 2009

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Jensen-Ross, Christine
Gregory, David M.
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INTRODUCTION: Coordination of services and activities among diverse and geographically dispersed partners is essential for seamless service delivery and optimal quality of care for children and families residing in the Alberta Health Services South Zone (formerly the Chinook Health Region). Exploring developmental check-ups and service “client pathways” is a significant first step in improving service delivery and outcomes for the child and family. RESEARCH QUESTION: The research question of interest was, “What were the system flow processes (client pathways) experienced by children 18-36 months of age who completed the Ages and Stages Questionnaire (ASQ) between Jan. 1, 2008 and Sept. 30, 2009 as part of the Grow Along with Me project?” METHODOLOGY: Flow maps of the processes experienced by children and their families completing the ASQ were depicted. Key indicators were defined and integrated into the evaluation plan. Information was used to inform strategic planning and decision-making. RESULTS: This pathway audit identified the flow or movement of children through the system and it has provided the ability to improve efficiencies, and identify successes, misperceptions (e.g. gateway intervals), inconsistencies (e.g. in the flow process between and within provider groups) and gaps (e.g. in client subpopulations).
Health planning -- Alberta , Child health services