The effects of OCB on work group conflict

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dc.contributor.authorPyne, Tom
dc.contributor.authorUniversity of Lethbridge. Faculty of Management
dc.contributor.supervisorMiller, Diane
dc.date.accessioned2009-07-07T20:15:02Z
dc.date.available2009-07-07T20:15:02Z
dc.date.issued2007
dc.descriptionvi, 52 leaves ; 29 cm. --en
dc.description.abstractThis study examined how Organizational Citizenship Behavior (OCB) climate affected levels of task and relationship conflict within work groups. Moderating effects were provided by the attributions the participants gave to the OCB activity. Participants were 141 employees of various fast-food restaurants in a western Canadian city. Each participant completed a questionnaire assessing OCB climate in the workgroup, to what they attributed the OCB, and the levels of conflict present in the work group. As predicted, OCB climate does affect levels of relationship and task conflict although, surprisingly in the same direction. The results of this study suggest that there is a correlation between OCB climate and conflict in workgroups.en
dc.identifier.urihttps://hdl.handle.net/10133/722
dc.language.isoen_USen
dc.publisherLethbridge, Alta. : University of Lethbridge, Faculty of Management, 2007en
dc.publisher.facultyManagementen
dc.relation.ispartofseriesProject (University of Lethbridge. Faculty of Management)en
dc.subjectOrganizational behavioren
dc.subjectOrganizational effectivenessen
dc.subjectPsychology, Industrialen
dc.subjectConflict managementen
dc.titleThe effects of OCB on work group conflicten
dc.typeThesisen
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