The impact of peer mediation training on conflict

Abstract

The problem investigated in this study relates specifically to high school students and their response to conflict. The purpose of this study is to determine whether or not there is an improvement for peer mediators in handling inter-personal conflict situations after receiving peer mediation skills training. The effectiveness of this training was measured by using both the quantitative and qualitative methods. Cross-sectional surveys were distributed to a cluster sample of 18 grade 11 and grade 12 peer mediators and the resulting data were analyzed. Interviews with 7 peer mediators were also conducted. Although the sample group size may be too small to make conclusive statements, a relationship between peer mediation training and constructive outcomes in conflict situations was indicated for trainees in their inter-personal associations.