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dc.contributor.author McBride, Dawn Lorraine
dc.date.accessioned 2020-01-15T18:52:25Z
dc.date.available 2020-01-15T18:52:25Z
dc.date.issued 2015
dc.identifier.citation McBride, D. L. (2015). When harshly criticized or verbally attacked: A six-step communication plan for teachers. The Alberta Counsellor, 34(1), 29-36. en_US
dc.identifier.uri https://hdl.handle.net/10133/5662
dc.description Permission to archive final published version granted by publisher.
dc.description.abstract This article outlines a six-step communication plan to help teachers, particularly those new to the profession, handle critical, verbally abusive adults, particularly parents, in a respectful and assertive manner. The plan offers a step-by-step guide of how to engage in self-regulation, be assertive and use conflict resolution strategies to move the interaction from problem centered to solution focused. These strategies have been successfully presented to undergraduate education students, teachers in schools and counsellors working in community services. Research on the six-step plan revealed beneficial changes in student teachers' levels of confidence and abilities to stand up to verbally intimidating parents when they followed this plan of communication. Ample examples and author commentary are actively integrated to make the communication plan an informal read. en_US
dc.language.iso en en_US
dc.subject Verbal abuse
dc.subject Self-regulation
dc.subject Conflict resolution
dc.subject Communication plan
dc.subject.lcsh Parent-teacher relationships
dc.subject.lcsh Conflict management
dc.subject.lcsh Interpersonal relations
dc.subject.lcsh Communication planning
dc.title When harshly criticized or verbally attacked: a six-step communication plan for teachers en_US
dc.type Article en_US
dc.publisher.faculty Education en_US
dc.description.peer-review Yes en_US
dc.publisher.institution University of Lethbridge en_US


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