No more lines! Patron Update Web Services at the University of Lethbridge

Abstract

In the 2005 LibQUAL+ survey at the University of Lethbridge Library, graduate students in particular voiced their frustration with having to visit the Library every semester to update their library privileges. By 2007 and despite several conversations about how to address these concerns procedurally, no solution had been found. Enter Innovative's Patron Update Web Services. This session will describe one library's implementation of this product to facilitate real-time updating of student patron records in Millennium based on updates to the student registration records within the Registrar's Banner student information system.