2026-09-19T06:19:40.603644600Zhttps://opus.uleth.ca/server/oai/requestoai:opus.uleth.ca:10133/68192024-07-13T05:04:17Zcom_10133_3346com_10133_1com_10133_296col_10133_3351col_10133_298
ULethbridge OPUS Repository
supervisor
Stuart-Edwards, Anastasia
author
Emegokwue, Tsemaye Patience
author
University of Lethbridge. Dhillon School of Business
2024-07-12T17:01:46Z
2024-07-12T17:01:46Z
2024
https://hdl.handle.net/10133/6819
This study examined the relationship between witnessed incivility and workplace outcomes (emotional exhaustion, organizational citizenship behavior, and work engagement) by drawing on the Conservation Resource Theory (COR) and the Job Demands-Resources Theory (JD-R Model). Furthermore, this study sheds light on mindfulness as a moderating factor and the impact of power distance on how witnessed incivility is perceived and interpreted. Data was collected using a time-lagged survey design. A total of 202 surveys were completed amongst workers and supervisors across various industries in Nigeria and Canada. Findings from the study revealed that there was a significant relationship between witnessed incivility and two workplace outcomes (emotional exhaustion and OCB-O). While power distance did not moderate the relationship between witnessed incivility and workplace outcomes, it was observed that country as a moderator, moderated the relationship between witnessed incivility and OCB-O for participants in Nigeria. Also, mindfulness moderated the relationship between witnessed incivility and emotional exhaustion. More studies are required for a broader insight into the witnessed incivility literature.
en
witnessed incivility
organizational citizenship behavior
emotional exhaustion
work engagement
power distance
mindfulness
Witnessed incivility: consequences and moderating factors
Thesis
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URL
http://localhost:4000/bitstreams/d6ceca83-501e-4b92-b3e7-7c026069ef02/download
File
MD5
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application/pdf
EMEGOKWUE_TSEMAYE_MSC_2024.pdf
URL
http://localhost:4000/bitstreams/be8b1b7e-e124-4c5d-aa2e-fef2e301ed5b/download
File
MD5
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text/plain
EMEGOKWUE_TSEMAYE_MSC_2024.pdf.txt