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dc.contributor.supervisor Shepard, Blythe
dc.contributor.author Brown, Georgina
dc.date.accessioned 2013-10-31T17:33:15Z
dc.date.available 2013-10-31T17:33:15Z
dc.date.issued 2012
dc.identifier.uri https://hdl.handle.net/10133/3297
dc.description x, 135 leaves ; 29 cm en_US
dc.description.abstract The Internet is becoming a more realistic means of accessing support, especially for those who are unable to or are uncomfortable with accessing supports in person. One population that experiences barriers to accessing face-to-face support is youth, and online counselling is an option available for youth to overcome these barriers (King, Bambling, Lloyd, et al., 2006). Online counselling can occur through e-mail and chat services; however, due to the text-based nature of these services, their effectiveness is criticized for having a lack of verbal and nonverbal communication (Cook & Doyle, 2002). Research, however, has suggested that it is possibly this lack of verbal and nonverbal cues that make online counselling effective. Research has also suggested that the effectiveness of counselling can be measured by the working alliance (Fletcher-Tomenius & Vossler, 2009; Hanley, 2009). This study explored if an effective working alliance can be established in online counselling mediums with youth who are in crisis. A quantitative research approach was taken, in which 91 youth completed an online survey that asked how they felt towards online support services. The results of this study suggest that youth respond positively to the lack of verbal and nonverbal cues; youth appear to enjoy an increase sense of anonymity that is created within online support services, which can contribute to open communication. In addition, the results suggest that an effective working alliance is established in online counselling services, as it was found that youth typical felt happy and satisfied with the services they received. en_US
dc.language.iso en_CA en_US
dc.publisher Lethbridge, Alta. : University of Lethbridge, Faculty of Education, c2012 en_US
dc.relation.ispartofseries Thesis (University of Lethbridge. Faculty of Education) en_US
dc.subject Counseling -- Computer network resources en_US
dc.subject Youth -- Counseling of en_US
dc.subject Teenagers -- Counseling of en_US
dc.subject Crisis intervention (Mental health services) en_US
dc.subject Dissertations, Academic en_US
dc.title The working alliance in online counselling for crisis intervention and youth en_US
dc.type Thesis en_US
dc.publisher.faculty Education en_US
dc.degree.level Masters


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